They dropped paper, Excel and the sleepless nights
Four concrete stories of digital transformation — from daily pain points to delivered solutions, in their own words.
Bike & e-scooter repair
VeloDoctor
The workshop, piloted in real time
VeloDoctor repairs bikes and electric scooters in Brussels. The team was growing — workshop, pickup driver, shop seller, dispatcher — but everyone worked with their own tools. Appointments came via phone and WhatsApp, quotes were written by hand, and stock lived its own life on Excel. The result: lost time, forgotten clients and missed sales.
Client's words
“Full workshop visibility — zero status calls”
Islamic funeral services
Funérailles Islamiques
From paper to digital, with respect
The European Islamic Funeral Services (PFIE) support Muslim families in Belgium 24/7. Repatriation, ritual washing, funeral chamber, monument… complex dossiers handled under emotional pressure. Everything used to be on paper — a huge risk in a profession where any mistake is catastrophic for already grieving families.
Client's words
“From paper to digital — zero lost dossier”
Islamic humanitarian non-profit
Ummanity ASBL
Out of the 3am admin nights
Ummanity has been active since 2012 across two arms: Cooperation & Development (wells, Iftar, Zakat, Aaqiqah, school support) and Funeral Services (ritual washing, shroud kit, support). 15 countries, dozens of projects, hundreds of donors… but a team drowning in WhatsApp, manual transfer reconciliation and volunteers without tools. The president spent her nights logging donations until 3-4am.
Client's words
“From 3-4am admin to peaceful operations — fully automated”
Smartphone repair, refurbished, buyback
FixMania
No more counter queues
FixMania (Chaussée de Ninove 233, Molenbeek) repairs smartphones, sells refurbished devices and buys back appliances. The shop was thriving — but on paper tools. No online booking, hence the queues. No digital tracking, hence calls and clients coming back too early. No proper POS, hence handwritten tickets. The owner wanted a full stack: web, admin, POS, WhatsApp.
Client's words
“No more queues — every repair tracked in real time”
Heating & air conditioning (HVAC)
AirCooling
12 years of paper sheets, over
AirCooling installs and maintains heating, air conditioning, refrigeration and ventilation systems for B2B and B2C clients in the Brussels region, with 11 technicians in the field and partnerships with Daikin and Fujitsu. Despite this size, the entire operation — quotes, client tracking, scheduling — still ran on paper sheets for 12 years. A method that worked while the business stayed small, but broke down under volume: lost sheets, scattered information, no centralised record.
Client's words
“Quotes sent the same day — no more paper sheets”
Telecom & EV charging
ManorGate
The field, run from a phone
ManorGate installs telecom infrastructure and electric vehicle charging stations (IRVE) for business clients. Technicians are on site all day, moving from one job to the next. Job tracking happened through scattered calls and messages, with no central record. On the admin side, every supplier invoice received by email had to be opened, read and forwarded manually to accounting — a repetitive task eating up time every week.
Client's words
“Invoices process themselves, the team logs from the field”
IT consulting
ConsultGen
Invoicing that runs itself
ConsultGen places IT consultants (helpdesk, sysadmin, QA, DevOps) on assignments at major Belgian companies. Every month, hours had to be collected from each consultant's spreadsheet, checked one by one, turned into an invoice, and payment status tracked by hand. As the team grew, this admin work ate more and more time that should have gone into managing the assignments themselves.
Client's words
“Timesheets come in on their own, invoices go out on their own”
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