Built for roadside assistance

Tow truck operator, your job is the road
— not the back office.

While you're loading a vehicle on the Brussels ring road or racing to a breakdown on the E40, your digital secretary handles emergency calls, takes messages and prepares your invoices.

24/7

calls handled automatically

0

emergency calls lost

Secrétaire Digitale IA
Automatisation complète
Intelligence Artificielle
1ère version en 30 jours
The daily reality of an overloaded tow truck operator

You're losing call-outs
stuck between two emergencies

Between late-night calls, motorway accidents and coordinating your trucks, admin piles up — and stranded drivers won't wait.

35% of emergency calls lost during peak hours

Emergency calls flooding in at the same time

A crash on the E411, a breakdown on the ring, a client at the garage demanding their vehicle — everything hits at once and you can only answer one call at a time.

25 min of avoidable delay per call-out on average

Chaotic driver dispatching

You're managing 3 to 6 trucks in the field with no clear view of who is available, who is closest to the job and who is still returning from the last tow.

40% of invoices sent more than 7 days late

Invoicing that drags on after every job

Between the motorway tow, the per-kilometre rate and the night surcharges, pricing each job takes ages — often done days later.

55% of call-outs happen outside office hours

Impossible coordination outside office hours

Breakdowns don't respect working hours. Nights, weekends, public holidays — you're alone managing the phone, dispatching and paperwork all at once.

8 to 12 internal calls per hour during busy periods

Zero real-time visibility on your fleet

You call your drivers one by one to find out where they are, whether they've finished and how long they'll be. That's wasted time while a client is stranded on the hard shoulder.

Your emergency control room that never sleeps

Focus on the rescue,
AI handles the calls

Every feature has been designed around the real daily routine of a roadside assistance operator on Belgian roads.

Automated 24/7 emergency call intake

AVANT

You miss calls because you're behind the wheel of the tow truck or in the middle of loading a crashed vehicle.

APRÈS

The AI answers immediately, identifies the urgency, collects the location and breakdown type, and sends you a structured summary with a priority alert.

Zero emergency calls lost, even at 3 a.m. on the motorway.

Online booking for planned tow jobs

AVANT

Clients who need a non-urgent tow call several times without reaching you. They end up calling a competitor.

APRÈS

For non-urgent jobs (vehicle transfers, repatriation), your clients book a slot online. The AI confirms automatically.

An organised schedule for planned jobs, without phone overload.

Invoices sent by SMS after every job

AVANT

You scribble job details on a scrap of paper and the invoice sits on your desk for days.

APRÈS

Create the invoice in a few clicks after the job and send it directly by SMS or email to the client. Fast, no paperwork.

Invoice sent the same day, cash flow accelerated.

Client cards with intervention history

AVANT

A regular client (garage, fleet) calls back and you can't remember when or where you last towed for them.

APRÈS

Every client has a CRM card with their contact details and your free-form notes on past jobs. Regular clients are flagged as priority.

Personalised service for loyal clients, stronger business relationships.

Automated post-intervention client follow-up

AVANT

The client hears nothing after the tow. No follow-up, no review request — they forget your name.

APRÈS

The AI automatically sends a confirmation SMS, the invoice and a Google review request. Repeat clients are re-contacted as a priority.

Client satisfaction up, Google reviews tripled.
Frequently asked questions

Everything tow truck operators ask us

Absolutely. The AI operates 24/7 without interruption. It takes calls, identifies emergencies and sends you a structured summary, whether it's 2 a.m. or a public holiday.

Your job is roadside rescue
— not managing a switchboard.

Manage your call-outs, not your phone lines. Join the Belgian tow operators who have automated their call handling.

1ère version en 30 jours
Paiement unique
24h/24, 7j/7
AI Digital Secretary for Roadside Assistance | monapplication.be