Case study · Cleanny Detailing · Nivelles
Online quotes, reminders and subscriptions managed in one place
Cleanny Detailing sells cleaning, polishing and ceramic protection, one at a time or by subscription. The customer builds a request online, then the workshop follows bookings, sessions and reminders from one admin panel.
The context.
Cleanny Detailing is a car detailing workshop based in Nivelles, working in Walloon Brabant, Brussels, Halle-Vilvoorde, Namur and Charleroi. In this trade, customers rarely know the price in advance and quotes are often slow to arrive. The workshop wanted to show its prices and bring requests, appointments and subscriptions together.
Task by task.
Giving a price
A quote to prepare for each request
The customer picks options and sees the estimate
Reminding of an appointment
A message to send before each visit
Emails scheduled seven days and one day before
Counting subscription sessions
Sessions counted by hand
Session removed once the appointment is over
Asking for a Google review
A request you must not forget
Email scheduled the day after the service
Publishing a before-and-after
A trip through the developer
Photos and videos added from the admin panel
What we delivered.
- A website in French and Dutch
- Services, prices, subscriptions and five sales pages, including polishing and ceramic protection.
- A quote form with an estimate
- The visitor picks a vehicle, a package and extras, and sees the estimated amount before sending the request.
- An admin panel for the workshop
- Schedule, requests, bookings, subscriptions, customer records and a gallery of past work.
- Scheduled emails
- Confirmation, reminders before the appointment, thank-you, review request and service reminder, with editable templates for appointments.
The result.
- The sitemap lists 37 addresses in French and Dutch, and all five sales pages are online.
- Reminders seven days and one day ahead are prepared every morning for confirmed appointments.
- Once an appointment is over, its session is removed from the customer's active subscription.
What keeps repeating for you?
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