Case study · Ronny Windows · Vilvoorde
From quote request to home visit, every project tracked
Ronny Windows sells made-to-measure windows, doors and shutters, with a free quote at home. Each request from the site lands in a four-stage tracker, and reports show where projects come from.
The context.
Ronny Windows is a family joinery business based in Vilvoorde, working in Brussels and across Belgium, in French and Dutch. The job depends on the home visit: each request has to be picked up, scheduled and then priced.
Task by task.
Recording a request
Contact details to copy by hand
A record with the project and its urgency
Acknowledging a request
A reply to write each time
Automatic confirmation, copied to the company
Knowing where a project stands
No overview of requests
New, Visit planned, Quote sent, Won
Seeing where projects come from
Figures to gather yourself
Requests by month, service, town and source
What we delivered.
- A website in French and Dutch
- Windows, doors, roller shutters, fly screens, pages for Brussels and a three-step quote form.
- An advice blog
- 22 articles in French and 20 in Dutch on windows, doors and insulation.
- Request tracking
- A four-stage board where each card can be moved and shows every field from the form.
- Reports and an email log
- Requests by month, services requested, towns and sources, plus the list of emails sent.
The result.
- The sitemap holds 74 addresses across both languages.
- 42 advice articles are online, 22 in French and 20 in Dutch.
- A request sent through the form opens a record at the New stage and triggers an email confirmation.
What keeps repeating for you?
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