Case study · Robert (ex-Stevisnack) · Sint-Pieters-Leeuw
Sandwiches are ordered online and picked up in about 30 minutes
Robert, formerly Stevisnack, sells sandwiches over the counter and also serves companies. The site takes orders for pick-up about 30 minutes later, and the team runs the menu, customers and invoices from its panel.
The context.
Robert is a sandwich shop and caterer in Sint-Pieters-Leeuw, open on weekdays from 7:30 to 14:00, serving counter customers and companies. The old site was basic and internal management was largely done by hand. The aim: sell online in Dutch and French, and automate order follow-up and invoicing.
Task by task.
Taking an order
Counter sales, no online ordering
Online cart, pick-up in about 30 minutes
Changing the menu
Menu updates done by hand
Products, categories and specials edited in the admin
Invoicing
Invoices prepared by hand
PDF invoice generated from the order
Handling company orders
Large orders retyped line by line
Excel import and a discount for each customer
Rewarding regulars
Loyalty with no automatic tracking
Discount code sent at the 10th order
What we delivered.
- Online shop
- A site in Dutch and French, with a cart, an order in a few steps and a catering page.
- Menu run by the team
- Products, categories, specials and ingredient stock are edited in the admin, and the site follows.
- Customers and loyalty
- Each order feeds the customer record. A loyalty code goes out automatically at the threshold set in the settings.
- Invoices and figures
- PDF invoices from orders, CSV export and a dashboard of sales by day, by hour and by product.
The result.
- The shop is online in Dutch and French, with a dedicated page for catering and events.
- The menu on the site comes straight from the admin: a disabled category disappears from the shop.
- Company orders are imported from an Excel file, with each customer's discount.
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